A real mixed bag: I thought the sections on design thinking were, as you might expect, the stronger part of the book. The book falls down, though, in having a real USA-centric attitude to work and I think some views of the authors are just outdated. For instance, they seemed unconcerned or even enthusiastic about the growing dominance of the gig economy. There was also little to no evidence base for many of their recommendations (and indeed, underlying view). And to round off my criticism, the case studies they used to illustrate their points (especially from their own lives) felt a little trite.